TERMS OF SERVICE
Effective Date: 1 January 2025
Last Updated: 1 January 2026
Welcome to ("Website"), owned and operated by C&H S.R.L.(VAT: 11567950966), a company duly incorporated in Italy with its registered address at:
· Via Pinturicchio 5
· 20133 Milano (MI)
· Italy
By accessing or using this Website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please discontinue use of the Website immediately.
1. Eligibility
By using this Website, you confirm that you are at least 18 years old or have obtained permission and supervision from a parent or legal guardian.
2. About Our Services
This Website offers home living products, kitchen appliances, home décor products, lifestyle products, smart electronics, and related consumer goods.
Through this Website, customers may browse, select, and purchase products offered by C&H S.R.L. Products purchased through this Website are intended for personal and non-commercial use only unless otherwise expressly agreed by the Company.
We reserve the right to modify, suspend, or discontinue any part of the Website or its services at any time without prior notice.
3. Product Information
We make reasonable efforts to ensure that product deions, images, pricing, and availability are accurate. Inventory availability displayed on the Website may occasionally be delayed, unavailable, or inaccurate due to system updates, synchronization delays, or high order volumes.
However, we do not guarantee that all information on the Website is complete, current, accurate, or error-free at all times.
Colors and appearance of products may vary depending on device display settings. Product images are for reference purposes only.
4. Orders
All orders placed through this Website are subject to acceptance by us. We reserve the right to refuse, reject, cancel, or limit any order at our sole discretion, including but not limited to cases involving:
(a) inaccurate pricing or product information;
(b) suspected fraud or unauthorized transactions;
(c) product unavailability;
(d) violations of these Terms; or
(e) prohibited or restricted products under applicable laws.
After an order is placed, you may receive an order confirmation email. Such confirmation does not constitute final acceptance of your order.
Orders may only be cancelled prior to shipment confirmation.
5. Pricing and Payment
All prices displayed on the Website are shown in Euro (EUR), unless otherwise stated.
We reserve the right to modify prices at any time without prior notice.
You agree to provide current, complete, and accurate billing and payment information for all purchases. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.
Applicable taxes, import duties, customs charges, or other governmental fees may apply depending on the destination country and applicable laws.
5A. Promotions and Discounts
From time to time, C&H S.R.L. may offer promotional campaigns, discount codes, vouchers, free shipping offers, loyalty rewards, bundle deals, seasonal sales, referral programs, or other marketing incentives (collectively, “Promotions”).
All Promotions are subject to the specific terms and conditions applicable to the relevant Promotion and may be modified, suspended, restricted, or withdrawn at any time without prior notice, unless otherwise required by applicable law.
Promotional codes, vouchers, coupons, and discounts:
(a) may only be used in accordance with their stated terms and conditions;
(b) may have expiration dates and usage limitations;
(c) may be limited to selected products, categories, customers, territories, or order values;
(d) may not be transferable, exchangeable, refundable, or redeemable for cash;
(e) may not be combined with other promotions, discounts, or offers unless expressly stated otherwise.
We reserve the right to reject, cancel, reverse, or recover any Promotion that has been applied due to system errors, technical issues, misuse, abuse, fraud, unauthorized activities, or violations of these Terms.
If an order is can-celled, refunded, returned, or found to be ineligible for a Promotion, we reserve the right to deduct the value of any promotional benefit previously granted.
Free shipping promotions are subject to applicable eligibility requirements, including minimum purchase amounts, delivery destinations, product categories, and promotional periods.
C&H S.R.L. reserves the right to determine the validity of any Promotion and its application at its sole discretion, acting reasonably and in accordance with applicable law.
5B. Electronic Transactions
By placing an order electronically through the Website, you acknowledge and agree that electronic records, invoices, order confirmations, receipts, notices, and communications satisfy any legal requirement for written communications.
You further agree that electronic signatures, electronic acceptance of terms, and electronic transactions shall have the same legal effect as physical signatures and paper-based records, to the extent permitted by applicable law.
6.Shipping and Delivery
6A. Export Compliance
Customers are responsible for ensuring that products purchased through the Website may be lawfully imported, possessed, and used in their destination country.
We shall not be responsible for restrictions, customs requirements, import permits, or prohibitions imposed by local laws or regulatory authorities.
Shipping and delivery are subject to our Shipping Policy available on the Website. We currently ship to selected countries and regions only.
Delivery times are estimates only and are not guaranteed. We shall not be responsible for delays caused by customs clearance, logistics disruptions, transportation delays, natural disasters, pandemics, strikes, government actions, force majeure events, or incorrect delivery information provided by customers.
Risk of loss passes when the customer or an authorized recipient takes physical possession of the goods.
7.Returns and Refunds
Returns and refunds are governed by our Refund and Shipping Policy available at:
https://candhliving.com/refund-and-shipping-policy
Refund requests for eligible products must be submitted within the applicable return period stated in the Refund Policy. Approved refunds will generally be processed within 7–14 business days through the original payment method.
Certain items may not be eligible for return or refund, including clearance items, customized products, or products damaged due to customer misuse.
8. User Accounts
If you create an account on this Website, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.
You agree to accept responsibility for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or involve suspicious or fraudulent activities.
9. User Conduct
You agree not to use the Website:
(a) for any unlawful purpose;
(b) to violate any applicable laws or regulations;
(c) to infringe intellectual property rights;
(d) to upload malicious code, viruses, or harmful content;
(e) to interfere with the security or operation of the Website; or
(f) to engage in fraudulent or abusive activities.
(g) to initiate fraudulent chargebacks, payment reversals, or unjustified payment disputes after receiving products or services.
Users shall not abuse the payment system by initiating fraudulent chargebacks or unauthorized payment disputes.
We reserve the right to investigate disputed transactions and suspend or terminate accounts involved in suspected payment fraud or chargeback abuse.
10. Intellectual Property
All content on this Website, including but not limited to text, graphics, images, logos, product content, icons, software, website design, and layout, is owned by or licensed to C&H S.R.L. and is protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, transmit, display, or exploit any content from this Website without prior written consent.
11. Disclaimer of Warranties
This Website and all products and services provided through it are offered on an “as is” and “as available” basis, unless otherwise required by applicable law.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, C&H S.R.L. shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to the use of the Website or purchases made through the Website.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant order.
13. Third-Party Links
This Website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of such third parties.
14. Privacy and Data Protection
Your use of this Website is also subject to our Privacy Policy available at:
https://candhliving.com/privacy-policy
We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Italian Data Protection Code, and other applicable European data protection laws.
By using this Website, you consent to receive electronic communications, including notices, invoices, and updates from us.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Italy.
Any dispute arising out of or relating to these Terms or the use of the Website shall be submitted to the jurisdiction of the courts of Italy.
16. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
17. Changes to These Terms
We reserve the right to modify or update these Terms at any time. Any changes become effective immediately upon posting on the Website.
Your continued use of the Website following such changes constitutes acceptance of the revised Terms.
18. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
C&H S.R.L.
VAT No.: 11567950966
REA Milano: MI-2612117
Address:
· Via Pinturicchio 5
· 20133 Milano (MI)
· Italy
Website: https://candhliving.com/
Email: support@candhliving.com